SHIPPING

All orders are shipped from New South Wales, Australia. We aim to ship orders within one business day of the order being placed. Purchases made on Saturday, Sunday or on public holidays will be processed on the next business day. We ship using Australia Post for national deliveries regular post allow 3 days or express expect next day delivery. 

Postage is free for standard shipping Australia-wide on all orders above $70. Standard shipping $6.95 with order value under $70 and express $10. International shipping is a flat rate of $20AUD.

RETURNS + EXCHANGE POLICY

Please choose carefully. Being a small business ANEAU can offer returns or a credit note and will happily exchange any goods purchased from aneau.com provided the goods are unused, have not been washed, are still in the original packaging and have all tags attached. Exchanges and returns will only be offered if items are received back at the ANEAU office within 14 days of the customer originally receiving their order.

To complete a return or exchange, the customer must email anna@aneau.com to notify us they wish to return or exchange their order. The customer will then be emailed instructions on how to complete their exchange or return.

All exchanges or returns are done at the customer’s own expense and must be sent via a prepaid and traceable method to ensure safe and documented delivery.